Return Form
Please note that consumers have the right to withdraw from a purchase without giving a reason within 14 calendar days of receiving the product, in accordance with Law 2251/1994 (as amended by Joint Ministerial Decision Z1-891/2013).
Please be aware that the right of withdrawal does not apply to products that are excluded by law, such as products that may spoil, or products excluded for reasons of public health and safety (see details here).
You may return the product or products you purchased that do not fall into the categories above within 14 days of the date of receipt, by downloading the withdrawal form available here.
You also have the right to request a return of the product you received in the following cases:
- You received a defective product.
- You were sent a different product from the one you ordered, due to our error.
In every case, the product must not have been opened or removed from its packaging, must not have been used, and must have all of the manufacturer's labels and stickers.
If you withdraw for a reason that is not our fault, you are responsible for the cost of shipping the products back with the courier company.
To return part or all of your order, please contact us by phone at 213 025 2215.
For more detailed information about returns, please see our return policy.
To return part or all of your order, please download the form, print it, fill it in, and send it by post to our store address.