FAQ

When will my order be shipped?

 

Athens (our home town)

Delivery of your order is free if the total amount of the order exceeds 50 euros. Shipment takes place within 5 working days, provided that all items of the order have the "In Stock" status at the time the order is made. 

 

Any other town or country

Shipment takes place within 5 working days, provided that all items of the order have the "In Stock" status at the time the order is made. When the order is shipped, we will send you an email with tracking information.

 

Pickup from our store

There is no cost, regardless of the order's total amount, if you choose to pick up your order from our offices (20 Lykourgou, 17676, Kallithea). You will receive an email, when your order is ready for pickup.

 

How can I pay?

Τhree options exist. Payment via credit card, PayPal (account or credit card) οr bank transfer. During the checkout process of the order (Step 5: payment method), you select via Credit Card (through Alpha Bank), via Bank Transfer or paypal account/credit card via PayPal:

 

 

In the first case, your payment will be made through Alpha Bank. You will be redirected to the following webpage in order to enter your credit card information in a secure environment (your email will automatically be filled in if you have given this information to Greece and Grapes, as well as the amount of your order in the fields Card Holder E-mail and amount to charge, respectively):

 

 

 

 

 

After filling  in your credit card information (which are received only by the Bank) select the “Pay” button and your payment will be completed.

 

If you choose bank transfer, then to the next step (Step 6), you will be provided with the IBAN account number, to which you will have to make the deposit. As soon as we receive your payment, we will proceed with the process of order preparation.

 

If you choose PayPal/credit card via PayPal, you will be redirected to the Paypal webpage. You have two options there. The option “Have a Paypal account?” applies to you only if you have (and want) to pay with your PayPal account.

 

 

 

The other option is “Don't have a PayPal account?” where you are asked to enter your credit card information, regardless of whether you have or do not have a PayPal account.

 

 

 

 

We explicitly declare that Greece and Grapes does not use or store any information concerning your credit card or PayPal account. Your Greece and Grapes account is purely for your convenience and to enjoy privileges and it does not contain or store any confidential data of your payment.

 

 

Why should I create a Greece and Grapes account?

 

Beyond the convenience of not entering your data every time, Greece and Grapes rewards its members with “grapes” for their purchases. Most of our products give “grapes” as a reward for every purchase. When you get a number of grapes sufficient for purchasing a product, then by selecting the approptiate options in you shopping cart, you can use them to purchase products for free! The reward program will have surprises, which will help along the way so that your grapes become a “bunch” and the “bunch” becomes a “vine stock” and eventually you will make your own virtual vineyard that gives you free wines! For more information on our loyalty program see this page.

 

Why is my password not accepted?

 

The user passwords are required to have 7 to 20 alphanumeric characters. Hence your password may not be accepted if it contains a smaller number of characters or contains symbols.