Terms & Conditions
Use and Transactions Terms
(Last Update: 21/07/2020)
The company Greece and Grapes (hereinafter "company") reserves the right to unilaterally amend or renew the present use and transactions terms, made through the e-shop www.greeceandgrapes.com, in accordance with fair trading conditions and company needs.
All orders are governed by these terms and conditions which are legally stronger than any other document. Make sure that you agree to the following terms and conditions, since any further usage and navigation through www.greeceandgrapes.com website implies the explicit and unconditional agreement and consent with them.
The greeceandgrapes.com is an online store selling wine, other beverages and alcohol products related with grapes & vineyards via the Internet. This website belongs to the General Partnership company under the name "Greece and Grapes L.P.» and discreet title «Greece and Grapes» (TAX ID: 800440542, TAX OFFICE: Α’ KALLITHEAS), located in Kallithea, 20 Lykourgou, with number GE.M.Ι. (GEniko EMporiko MItroo – General commercial companies’ registry): 122725201000. Before entering the online store and browsing our website, we invite you to consult the following use and transactions terms which apply specifically to the use of Greece and Grapes L.P. e-shop located at www.greeceandgrapes.com.
Offers / Prices / Orders
Prices shown on the website are valid for any purchase on the condition that the product is available. The availability of a product does not depend on the company Greece and Grapes, but mainly on the producers, since some products may have been exhausted without this fact being communicated to the company. In any case, the company tries to display on the webpages the most recent update in relation to the availability of a product.
Prices are in euros (€) and include VAT and special alcohol consumption tax (in the cases that it applies). Promotions, coupons and loyalty program terms exist and are available only to individuals.
Promotions may entail volume and availability restrictions. In such a scenario, customers are served based on the order of precedence, i.e. the exact time record of their order in the system. Since, in some cases, the offers can be very attractive, the company reserves the right to cancel an order if it seems unreasonable for private consumption and in order to serve more customers.
All orders are confirmed by sending an e-mail message. The delivery of the order depends on the availability of the products and the full payment update by the Bank or the company that acts as credit card processor.
The company cannot provide any guarantee for the availability of products, but it ensures that final consumers will be timely updated on their unavailability.
Payment Means / Transaction Security
Each order must be paid in total by its completion. Payment can be made by credit or debit card, bank transfer or cash on delivery, provided that the order will be delivered within Greece.
Credit card clearing providers ensure the highest level of transaction security because:
The information about a credit / debit card is broadcasted / transferred through the Internet via an encrypted format (128-bit encryption) and this information is not accessible from our online store.
The processes and procedures used by such providers exclude third parties access to data and their information systems.
The webpage where you enter your card details has a digital certificate that allows everyone to check its authenticity.
Finally, card clearing services follow the best international practices in the field of payment for e-commerce and are also fully compatible with the specifications for secure online card payments.
It is essential to stress out that www.greeceandgrapes.com has no access to your credit card information. The payment is made after you are redirected to the specially formatted and encrypted website of the provider that you will choose. The company keeps only information that is essential for communication, order delivery and order documents issuance. Our policy on the use of such data is described in paragraph "Privacy / Use of information".
All transactions through www.greeceandgrapes.com are governed by the international and European law that controls matters related to electronic commerce as well as the consumer protection law (2251/1994) that controls matters of distance sales. The use of this website is by sole responsibility of the visitor-client. We are not responsible for any malicious third party intervention.
Site visitors commit not to harm others with any malicious use of this website and that will not violate their personal data. Visiting the website implies the unconditional acceptance of the abovementioned terms.
Finally, the company has no responsibility for the exchange rate that will be used by the Bank or the credit card clearing provider in case the order is charged to a card of a country with a currency than the Euro. In addition, Greece and Grapes has no responsibility for any Commission charge applied by the buyer's Bank to send the total payment to our Bank in Euros. Such costs shall be borne by the buyer. Our bank details in order to send a wire transfer are the following:
Bank: Alpha Bank
Account Owner: GREECE AND GRAPES LP.
IBAN: GR24 0140 1160 1160 0233 0000 674.
Receipt / Invoice
The receipt or the invoice will be issued by the company and will be sent with the order, showing the detailed and overall value in Euro including VAT and excise duty (where applicable). The customer is informed about any delivery costs before placing the order. If an order is placed and it assumes delivery cost, this will be included on the receipt or the invoice including VAT.
All products are insured by the company during their transfer and transported with our own responsibility. Delivery time may vary depending on product availability and delivery location. Delivery delays cannot be compensated by the company nor allow the cancellation of an order. If the delivery time exceeds the period of one month and the products are not delivered while the client stated the correct delivery address, your order may be cancelled and the customer will be compensated by the payment of the total amount without any other claim for damages. Cases where the customer has ordered special products and the delay has his/her consent are not entitled for cancellation and any subsequent compensation. The same applies for orders that the customer did not declare the correct delivery address.
The company has no responsibility for delays due to the wrong delivery data registration and communication data from the client side. In this case, the customer is not entitled to raise the issue of cancellation and order delivery will be further arranged between the client and the delivery company.
The delivery of products to any country other than Greece may pass through a customs clearance process at the destination country. The cost involved in such occasions are not included in the total order and shipping costs. This process in most occasions will be conducted by the Courier which will inform you of the costs involved before the delivery. In addition, some countries outside EU may seize the products based on their legislation that continuously changes in many countries. It is up to the customer to decide to take this risk, knowing that the products may be seized or additional costs may come about after customs clearance process.
In the delivery of wines and other products, it is up to the customer to check the status of the goods and to inform directly the delivery company employee for any damaged or missing products in the appropriate sheet that will provided. The customer is also required within 2 days to inform the company about the Declaration of damage or loss in order to be compensated for these products. It is clear that the client is responsible for the products, once they have been delivered in good condition.
For products labeled "In Stock", delivery or assignment to a courier will occur within 5 working days.
Customer Loyalty Programs / Coupons / Other Related Programs
Loyalty programs, as well as, gift vouchers are applied by the company and constitute a cost. The company reserves the right to modify the terms applicable each time. Redemptions under these programs follow the conditions applicable at the time of the redemption. The customer is informed by the website for the applicable terms at each occasion.
Orders cancellation - Product Returns – Right of Withdrawal
The customer reserves the right to return the products purchased, without penalty and with no obligation to announce the reason for returning them within fourteen (14) calendar days from the date of their receipt. In this case, the customer bears all the cost involved for returning the products. Returns will be accepted only if the products that the customer wants to return are in the same condition as received, they are not unsealed or their original packaging is not violated. In order to exercise his/her right of withdrawal, the customer must inform the company of his/her decision to withdraw by an unequivocal statement (e.g. a letter sent by post or email). The statement has to be sent to the company within the said period. If the customer sends electronically the declaration of withdrawal, the company will send him on reasonable time via email an acknowledgment of the withdrawal.
In order for the customer to meet the withdrawal period deadline, it is sufficient to send the declaration on the right of withdrawal before the withdrawal period expires. In addition, the customer is obliged to return the products without any delay and in any case within 14 calendar days from the day he/she declared his/her withdrawal. The deadline is met only if the customer sends back the products before the expiration of the 14 calendar days period. The customer will bear any costs for returning the products.
In case of products return, the refund corresponding to the products value will be completed within 14 calendar days from the date that greeceandgrapes.com acknowledged the customer's decision to withdraw. The company is entitled to delay the refund until it has received the goods back so as to verify that they are in their original condition and packaging. The company will carry out such refunds using the same means of payment that the customer used for the initial transaction, unless the customer has expressly agreed otherwise. In any case, the customer will not be charged costs for such a refund. The company is not required to reimburse the supplementary costs, if the customer has expressly opted for a type of delivery other than the least expensive type of the standard delivery offered by the company.
The customer is liable for any diminished value of the goods resulting from handling that was not necessary to determine the nature and characteristics of the goods.
Protection of minors
An order entry certifies that the customer is over 18 years of age or has reached the legal age limit required in the country of his/her residence in order to be able to purchase and consume alcohol.
Applicable law and jurisdiction - Dispute Resolution
In addition, disputes arising from the usage of the website greeceandgrapes.com may is possible to be resolved without the courts intervention.
More specifically, according to the Greek legislation on Alternative Dispute Resolution and in particular the Article 12 (4) of the Joint Ministerial Decision No.70330 / 2015 (Official Gazette B 1421) and Article 14 (1) of EU Regulation No . 524/2013 on Online Dispute Resolution (ODR), we inform you that the single EU-wide online dispute resolution platform which came into operation on 15/2/2016 is available (http://ec.europa.eu/odr) giving you the ability to use it to resolve your dispute with us.
For more information on these topics, please refer to the General Secretariat for Commerce and Consumer Protection http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html.
Alcohol abuse is dangerous for health. We recommend all customers to consume responsibly for their satisfaction without overdoing it and risking their health.
The company Greece and Grapes is the owner of the elements that make up this website. The data, texts, graphs, logos, and icons of the site are legally protected and any use requires notice and agreement of the company.
By registering at greeceandgrapes.com, you agree to receive the latest notifications/updates/newsletter, via email, to be sent from time to time, to inform you about the latest news and discounts/promotions. Notwithstanding the above, you can unsubscribe from this service, at any time, by modifying accordingly the relevant setting in your profile.
Privacy / Use Of Information
To order products from the website www.greeceandgrapes.com, requires some information that is necessary for the order and the issuance of the relevant purchase documents (name, Surname, age, phone number, address, Tax ID, Tax Office, etc). In any case, personal data obtained via the website www.greeceandgrapes.com will not be disclosed to third parties without prior consent and obedience of the provisions of relevant laws and international conventions on the protection of personal data. The company does not reveal, publishes, sells or exchanges personal data and information. It goes without saying that your personal information may be disclosed by the company, always following the procedure envisaged by the law, when warranted by public authority, Court, etc.
The company reserves the right to inform suppliers with statistics from sales. In no occasion, such statistics will contain personal data that may lead to the identification of individuals. Although the company takes all reasonable steps to safeguard and prevent unauthorized access to the personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we do not provide warranties of any kind (explicit, implied or of any other type), that we will be in a position to prevent unauthorized access to your private information.